Give your business phone the power to impress

If your business phones are still running Messages Onhold like it’s the 1990’s, it’s time you got with the times and brought your system into the 21^st century.

Remember the old days…nothing good about them when it came to being placed onhold. Callers either sat there hanging in silence hoping they hadn’t been cut off. Or worse they got a blast of those ghastly chimes. Enough to drive anyone “ding-aling”.

Today Media Group, the business audio specialists, are on a mission to eradicate all soul destroying, mind-numbing onhold programs.

This eradication also includes getting rid of those “off the shelf” Messages Onhold. You know the type. That’s when all you hear is a series of totally insincere recordings with some boring voice telling you over and over “your call is important”.

If they were serious about treating callers with respect they would update their system and their onhold program to be an interesting and informative experience.

Your telephone Onhold should reduce the number of callers hanging up

Rocket science is not the subject here. Let’s not complicate the issue. The aim is to provide your callers, both new business prospects and existing clients with a program of Messages Onhold that will keep them on the line.

To achieve this, Media Group will work with you to develop messages that are about your business, your products and services. The subjects that are relevant to callers.

The messages will be underscored with background music and spaced with short musical interludes. Callers won’t have time to get fed-up and hang-up.

If you can try before you buy will that help?

You might be in two minds about upgrading your Messages Onhold. You probably realise you can’t live in the past so you do need to update. But you may still need convincing about which onhold package is right for your company.

Media Group understand the dilemma so to help you make up your mind they will outline their range of programs and provide you with a sample FREE onhold message. See the details on the website

Choose the messages that will work best for you

Your onhold package can include everything. Start with a Welcome Message then include an Auto Attendant Message to direct callers straight to the person or department they wish to contact.

You can elect to have your Messages Onhold play for over two minutes or four minutes or longer.

You can opt to have a message that will play when staff are at lunch. Plus an After Hours Message which can be programmed to record a brief message and a request for a call back.

For continuity and quality all messages will be crafted by a team of experienced writers in accordance with your instructions.

You can also pick the Royalty Free Music tracks to use with the messages plus choose the voice artists from Media Group’s professional male and female voices.

By working closely with the experts at Media Group you can create the best possible package with a range of messages designed to impress and assist your callers.

The future is now. Be part of it. Go to www.mediagroup.com.au

When the telephone keeps on ringing

If the company phone lines are all occupied and another caller rings you, what happens? Perhaps the question should be what normally happens to the call? The answer will probably outline how the caller got frustrated hanging on the line, hung up the phone and proceeded to call elsewhere. Hopefully not your competitors.

Another instance is the client or potential customer who telephones the company outside normal working hours. Usually what happens? Yes the telephone keeps on ringing.

On the end of the line the caller hears the ring tone, no Phone Messages just ring tone. Nothing else. No greeting, no apology and no invitation to call back during normal hours. This lack of consideration for customers might be sufficient impetus for callers to take their business elsewhere.

Tell your customers how much you care

During a working day there are times your phones are all going to be occupied. After work hours the phones are unmanned. Individual staff member’s telephones will be left unattended during comfort breaks or at meal times.

So what can a company do to counteract these situations. The answer is simple. Have your company phone system equipped with a package of Phone Messages prepared by Media Group.

The package will include a Greeting Message, an On Hold Program featuring music, as well as product messages and seasonal announcements. There should be an After Hours Message and this may include an invitation to record call back details plus the reason for the call and a request for a call back.

Customers will appreciate your consideration and usually respond favourably.

Sound like you mean business

From the moment you receive a call from a client or potential new customer, you want them to be impressed with your way of doing business. You don’t want them left hanging on the line.

Remember first impressions not only count, they tend to be cemented in memory and will continue to impact on decisions for a long time.

A well written, expertly recorded and professionally spoken telephone message can mean the difference between winning and holding a client or losing an account.

Don’t go leaving callers wallowing in an abyss of mystery. Media Group the business audio specialists, will refine a package of messages to exactly suit your operations. Check it out at www.mediagroup.com.au

Give your business phone the power to impress

If your business phones are still running Messages Onhold like it’s the 1990’s, it’s time you got with the times and brought your system into the 21^st century.

Remember the old days…nothing good about them when it came to being placed onhold. Callers either sat there hanging in silence hoping they hadn’t been cut off. Or worse they got a blast of those ghastly chimes. Enough to drive anyone “ding-aling”.

Today Media Group, the business audio specialists, are on a mission to eradicate all soul destroying, mind-numbing onhold programs.

This eradication also includes getting rid of those “off the shelf” Messages Onhold. You know the type. That’s when all you hear is a series of totally insincere recordings with some boring voice telling you over and over “your call is important”.

If they were serious about treating callers with respect they would update their system and their onhold program to be an interesting and informative experience.

Your telephone Onhold should reduce the number of callers hanging up

Rocket science is not the subject here. Let’s not complicate the issue. The aim is to provide your callers, both new business prospects and existing clients with a program of Messages Onhold that will keep them on the line.

To achieve this, Media Group will work with you to develop messages that are about your business, your products and services. The subjects that are relevant to callers.

The messages will be underscored with background music and spaced with short musical interludes. Callers won’t have time to get fed-up and hang-up.

If you can try before you buy will that help?

You might be in two minds about upgrading your Messages Onhold. You probably realise you can’t live in the past so you do need to update. But you may still need convincing about which onhold package is right for your company.

Media Group understand the dilemma so to help you make up your mind they will outline their range of programs and provide you with a sample FREE onhold message. See the details on the website

Choose the messages that will work best for you

Your onhold package can include everything. Start with a Welcome Message then include an Auto Attendant Message to direct callers straight to the person or department they wish to contact.

You can elect to have your Messages Onhold play for over two minutes or four minutes or longer.

You can opt to have a message that will play when staff are at lunch. Plus an After Hours Message which can be programmed to record a brief message and a request for a call back.

For continuity and quality all messages will be crafted by a team of experienced writers in accordance with your instructions.

You can also pick the Royalty Free Music tracks to use with the messages plus choose the voice artists from Media Group’s professional male and female voices.

By working closely with the experts at Media Group you can create the best possible package with a range of messages designed to impress and assist your callers.

The future is now. Be part of it. Go to www.mediagroup.com.au

What you hear is sadly too often all you get

There is a vast difference between listening to a professional Voice Artist and hearing an amateur who has a good speaking voice. In the world of advertising it can mean the difference between communicating the benefits of a particular brand and failing to convert a potential buyer.

The trained professional Voice Artist understands the finer nuances of reading a script. The amateur may read well, and listening to the live performance you may even think the result is satisfactory.

However when recorded and you hear the playback the amateur’s read will often sound flat and unconvincing. You’ll think something is not quite right. That’s because the professional will add that certain “je ne sais quoi’.

Practice makes perfect

Even the professional Voice Artist may attempt several takes to read a script. One of the most common phrases you’ll hear in a recording studio goes something like “That was good, now do it again”.

The producer might feel the emphasis on a single word needs adjusting. The Voice Artist will read the line a few more times and subtly vary the delivery of that one word without changing anything else. Most amateurs are unable to achieve such a precise change and will tend to alter their delivery with every take.

Putty in the hands of the Studio Producer

When the copywriter penned the script he or she will have had the “feel” of the read in their head. The Studio Producer is responsible for directing the voice talent to deliver the writer’s vision.

The direction might require a warm and friendly read. If the product featured is a medical service the voice will need to have a responsible, caring style. Every script will require interpretation. It’s the Voice Artist who must have the flexibility and the acting skills to satisfy these variations.

Choosing a voice to suit the task

The only way to judge if a Voice Artist is right for your particular project is to listen to their previous work. This is where Media Group, the business audio specialists can provide the service you need.

Media Group have on their books a tremendous assortment of professional male and female voice over talent. On the website you can hear samples of these voices on their previous recordings.

Everything happens online

Without moving more than an index finger you can audition as many voices as you need to. Plus when you have chosen a favourite or two you can ask for a free online quote.

If you are still uncertain about the choice you have made you can request Media Group to prepare a free demo. The only provision is you must be planning to record a script or number of scripts that will run at least 60 seconds in total.

Forward a copy of your script and Media Group will have your preferred talent record an extract. When completed you will receive a link to go online and review the free demo.

Be certain you have the right voice. Go to www.mediagroup.com.au

The island of Australia is awash with voices

Not every fair dinkum (genuine) Aussie bloke (man) carries a 9-inch Bowie knife strapped to his back. It’s the same with the sheilas (girls). They don’t all earn a quid (work) kick-starting jumbo Jets at the airport in Sinnie (Sydney).

Most understand the spoken language ‘strine’ (Australian) although toffs (snobs) from Melbourne say it’s only used by bogans (riff-raff) from Brissie (Brisbane).

The fact is, Australia rates as one of the world’s most culturally diverse nations. More than 300 languages are spoken in Australian homes. After English, the next most common languages are Mandarin, Arabic, Cantonese, Vietnamese and Italian.

So when you open your search engine and enter the words Voice Talent Australia the results can be fascinating.

A long list of want-to-bes, also-rans and hangers-on.

The business of voice acting attracts a lot of very talented and serious people. There are also many opportunists and time wasters.

Let us imagine you are hunting for a voice over artist for you next radio/TV spot or corporate project. You know you want an English speaking male or female. He or she should appeal to a particular age group and have relevant and proven experience. Above everything you want a professional.

Separate the chaff from the grain

Having entered the phrase Voice Talent Australia, your search engine is going to page rank the results according to the algorithm driving the search. It’s here that human judgement has to intervene.

It’s an impossible task to go through all the individuals that might qualify in your search so you should begin with the best voice over talent agents.

You need to be dealing with the right people. The best company who can connect you with the perfect one or two voices who meet your criteria.

On line voice auditions help avoid disastrous side tracks

Media Group, the business audio specialists represent a huge variety of Australia’s professional male and female voice over talent. You can start auditioning samples of their work right now, online from the comfort of your office.

It couldn’t be any easier. Listen to the samples. Make a decision on your favourite(s) and ask for a free quote. Do it all on line…click click...Job’s done.

Time to get into action. Go to www.mediagroup.com.au

The art of keeping customers on hold

Have you ever noticed that your phones only really start ringing when all staff are busy with customers, already on a call or out the back in the store room?

Murphy’s Law states that what can go wrong will go wrong at the worst possible time. However according to O’Brien’s Law, Murphy was an optimist!

Joking aside, the situation often arises especially when you are really busy that’s when the phones get active. So that’s when you need an effective program of On Hold Messages. One that has been professionally produced so it will keep your callers happy while waiting for you to attend to them.

Yes you are going to have to invest a few dollars in the program, but you’ll soon see the benefits. You’ll get fewer callers who will hang up and take their custom elsewhere. Possibly to a competitor. In the meantime they will have had a good whinge to everyone about how frustrated they were when left hanging on the line!

Exploit the features in your office telephone system

The latest VOIP telephones (Voice Over Internet Protocol) are ready made for you to pack in lots of extra goodies. They may not yet be able to make a decent cup of coffee, but I’m sure the manufacturers are working on that!

Even if you are still using a PABX system you can load it up with a full bundle of extras. Media Group, the business audio specialists will introduce you to the best package to help you maximise the efficiency of your business phones.

In addition to On Hold Messages you can select a package that starts with a unique Welcome Message. You might add an Auto Attendant feature to help direct callers straight to the person or department to whom they wish to speak. e.g. For Sales Press 1; For Service Press 2; For Accounts Press 3 etc…

The package you choose could have messages to use for lunch breaks or when a person is away from their desk. There could be special messages detailing trading hours over holiday breaks as well detailed After Hours Messages with the option to record a brief message and the callers contact details.

Never lose a call from an existing client or a new prospect

With the right package from Media Group your callers will be impressed with your professionalism and consideration by putting the customer first. Most importantly with quality On Hold Messages callers tend to stay on the line.

The trick is in creating messages that are interesting and entertaining to the caller. The expert writers at Media Group will work to your instructions creating involving messages about your company, your products and services.

Start with a free sample

Media Group will create a free sample on hold message for you. See the details on the website. Take-up the free offer and experience the quality of the writing, the voices, the background music and recording clarity.

After deciding on your onhold package the scripts will be drafted as per your instructions. When you have approved the scripts the On Hold Messages will be recorded by professional male and female voice over artists.

You will be given a choice of the male and/or female voices you would like to use. The voice will be mixed with music and sound effects in the Media Group studios on the Gold Coast. .

When everything is ready you will be sent a link to go online and download the full package of messages ready to be loaded onto your phone system.

Media Group take care of every step online. You’ll be impressed with the ease and speed of getting your phone messages working to perform to the max. Plus you can update any message anytime online. Too easy!

Find out all the details at www.mediagroup.com.au

Keep the music playing legally on your business phone

Way back in the 20^th century you might have been able to get away with using the local radio station to entertain your customers. Many business houses chose to use a cassette deck or CD player running music all day.

Some took it a step further and plugged the radio into the telephone system to use as their Onhold Music. The problems were many, not the least being that laws were introduced requiring businesses playing recorded music to pay annual licence fees.

There were other drawbacks too. The business owner had absolutely no control over the music tracks being played. Callers waiting on the line got to hear everything that was playing including risqué song lyrics, bad language and often they would be listening to radio advertising for competitors.

The solution came in the form of Royalty Free Music

Each year the licence fees being charged by the collection agencies grew and grew. In Australia no business escaped the relentless pursuit of the agencies.

These days Media Group, the business audio specialists, provide a better way. Now you are able to stay on the right side of law. You’ll avoid paying those ever climbing fees and keep callers entertained with Onhold Music tracks from the extensive library of Royalty Free Music available from Media Group.

The choice is amazing so there’s music to suit all tastes

You know your clientele better than anyone. You can probably guess which genre of music they would prefer to hear while waiting for you to come back to their call. That makes the job of choosing the right music tracks a snap!

Working together with the team from Media Group you’ll get to choose the Onhold Music that best suits your customer profile. The choice of Royalty Free Music covers all tastes and all genres.

Have a listen to some of the samples online at the Media Group website. While you might not find the latest hip-hop or grunge you’ll be sure to find tracks that will suit the majority whether it be Pop, Rock, Country or Classical.

Find an onhold package deal that best suits you

Media Group will introduce you to the right combination of music and messages to entertain and inform your callers while they are on hold. You’ll no longer be liable to pay annual fees to APRA AMCOS and PPCA but you will reduce the number of callers who might hang-up and go elsewhere.

The choice of Onhold Music is a vital part of your decision. Make a wise move. Head straight to www.mediagroup.com.au