Have
you ever noticed that your phones only really start ringing when all
staff are busy with customers, already on a call or out the back in
the store room?
Murphy’s
Law states that what can go wrong will go wrong at the worst possible
time. However according to O’Brien’s Law, Murphy was an optimist!
Joking
aside, the situation often arises especially when you are really busy
that’s when the phones get active. So that’s when you need an
effective program of On
Hold Messages.
One that has been professionally produced so it will keep your
callers happy while waiting for you to attend to them.
Yes
you are going to have to invest a few dollars in the program, but
you’ll soon see the benefits. You’ll get fewer callers who will
hang up and take their custom elsewhere. Possibly to a competitor. In
the meantime they will have had a good whinge to everyone about how
frustrated they were when left hanging on the line!
Exploit
the features in your office telephone system
The
latest VOIP telephones (Voice Over Internet Protocol) are ready made
for you to pack in lots of extra goodies. They may not yet be able to
make a decent cup of coffee, but I’m sure the manufacturers are
working on that!
Even
if you are still using a PABX system you can load it up with a full
bundle of extras. Media Group, the business audio specialists will
introduce you to the best package to help you maximise the efficiency
of your business phones.
In
addition to On
Hold Messages
you can select a package that starts with a unique Welcome Message.
You might add an Auto Attendant feature to help direct callers
straight to the person or department to whom they wish to speak. e.g.
For Sales Press 1; For Service Press 2; For Accounts Press 3 etc…
The
package you choose could have messages to use for lunch breaks or
when a person is away from their desk. There could be special
messages detailing trading hours over holiday breaks as well detailed
After Hours Messages with the option to record a brief message and
the callers contact details.
Never
lose a call from an existing client or a new prospect
With
the right package from Media Group your callers will be impressed
with your professionalism and consideration by putting the customer
first. Most importantly with quality On
Hold Messages
callers tend to stay on the line.
The
trick is in creating messages that are interesting and entertaining
to the caller. The expert writers at Media Group will work to your
instructions creating involving messages about your company, your
products and services.
Start
with a free sample
Media
Group will create a free sample on hold message for you. See the
details on the website. Take-up the free offer and experience the
quality of the writing, the voices, the background music and
recording clarity.
After
deciding on your onhold package the scripts will be drafted as per
your instructions. When you have approved the scripts the On
Hold Messages
will be recorded by professional male and female voice over artists.
You
will be given a choice of the male and/or female voices you would
like to use. The voice will be mixed with music and sound effects in
the Media Group studios on the Gold Coast. .
When
everything is ready you will be sent a link to go online and download
the full package of messages ready to be loaded onto your phone
system.
Media
Group take care of every step online. You’ll be impressed with the
ease and speed of getting your phone messages working to perform to
the max. Plus you can update any message anytime online. Too easy!
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