Concepts of Hold Messages

Being on hold has become a common occurrence –88 per cent of callers preferred on-hold messages over other hold options, and 16-20 per cent completed a purchase due to an on-hold offer.

Don't let a chance to educate and entertain your callers pass you by. You need to know how to create on hold messages that your caller will love to engage callers and reassure them that they are in control. All that is required is the proper script, the correct voice, and routine updates sprinkled with a dash of innovation.

TIPS FOR ON-HOLD MESSAGES

Follow the subsequent points in mind when writing a killer script that your callers will respond to:

• Speak to your audience: When writing a script, it's critical to remember WHO you're speaking to. Is golf more popular with mothers, youngsters, or middle-aged men? With a captive voice, appeal to their interests regarding your business, and they will be far more receptive to listening (and be patient while doing so).

• Time it appropriately: Because you know your business better than anyone else, you're undoubtedly aware of the average hold time for a caller

• Remain current: Because some businesses have seasonal sales and changes, integrating this information in your script as the year advances to ensure that you stay current on the latest and greatest.

• Be natural: Consider how you would like to be addressed. Typically, the first thing that comes to mind is not a robot. Ensure that you read your script aloud and run it by co-workers or acquaintances. If they become bored or disengaged, your callers are likely to do the same.

• Be aware of their path: What is your desired outcome for your caller? Customize your message to them based on what you discover.

• Provide a call back option: If your phone system supports this function and a caller does not have time to wait on hold, provide them with the choice of receiving a call back or leaving a message without impacting their position in line. This can help lessen the stress associated with waiting.

On Hold Messages assist you in avoiding the issue of callers being left "dangling" and possibly hanging up! Additionally, they help you in projecting an image of a profitable and well-run business. A business that genuinely cares about its consumers and handles callers with dignity: at Media Group, each programme of On Hold Messages is custom-designed to entertain and instruct your callers. We create announcements that are meticulously scripted and read by experienced voice artists. The messages tell recipients about your business, its products and services, as well as any ongoing promotions, special events, or sales activities. We then intersperse these messages with instrumental music tracks that are specifically tailored to your client profile.

Professional Voicemail Greetings to Engage Your Callers

When a client or new business prospect calls, get started by giving them the best impression. Let them know they are dealing with an organisation that knows how to project the right “image”.

The quickest and best way to achieve this is through the use of Professional Phone Greetings. When the call is answered customers should hear a welcome message spoken by an experienced voice artist. The message should be clear, well written, and recorded in a proper audio studio.

First impressions last.

Your callers should be left with the feeling that you care about them and you value their support. This is even more important when all your phone lines are busy and you have to place a caller ”on hold”.

Nobody likes waiting in line, but having Professional Phone Greetings can go a long way to softening the blow. They will also help avoid callers hanging-up and taking their business elsewhere.

Your recorded greeting might incorporate an Auto Attendant feature also known as an Interactive Voice Response or IVR. This facility allows the call can be directed to a particular department or destination; Press 1 for Sales, Press 2 for Service, etc.

The caller may also be invited to speak with Reception or stay on the line and talk to the first available member of your team.

Keeping it professional.

At Media Group, the business audio specialists, you can take advantage of the company’s vast resources and experience in creating and delivering the very best in telephone messages.

You can choose a single Welcome Message or select a package that includes A Welcome Message, On Hold Messages, After Hours Messages, Voice Mail directives, and other specialised phone messages.

Media Group will even write and produce a Free Demo On Hold Message especially for you. The Free Demo will feature professional voice talent and be produced to the same high standard found in all the company’s work.

Discover more about Media Group and arrange your Free Demo Message by visiting www.mediagroup.com.au