Give your business phone the power to impress

If your business phones are still running Messages Onhold like it’s the 1990’s, it’s time you got with the times and brought your system into the 21^st century.

Remember the old days…nothing good about them when it came to being placed onhold. Callers either sat there hanging in silence hoping they hadn’t been cut off. Or worse they got a blast of those ghastly chimes. Enough to drive anyone “ding-aling”.

Today Media Group, the business audio specialists, are on a mission to eradicate all soul destroying, mind-numbing onhold programs.

This eradication also includes getting rid of those “off the shelf” Messages Onhold. You know the type. That’s when all you hear is a series of totally insincere recordings with some boring voice telling you over and over “your call is important”.

If they were serious about treating callers with respect they would update their system and their onhold program to be an interesting and informative experience.

Your telephone Onhold should reduce the number of callers hanging up

Rocket science is not the subject here. Let’s not complicate the issue. The aim is to provide your callers, both new business prospects and existing clients with a program of Messages Onhold that will keep them on the line.

To achieve this, Media Group will work with you to develop messages that are about your business, your products and services. The subjects that are relevant to callers.

The messages will be underscored with background music and spaced with short musical interludes. Callers won’t have time to get fed-up and hang-up.

If you can try before you buy will that help?

You might be in two minds about upgrading your Messages Onhold. You probably realise you can’t live in the past so you do need to update. But you may still need convincing about which onhold package is right for your company.

Media Group understand the dilemma so to help you make up your mind they will outline their range of programs and provide you with a sample FREE onhold message. See the details on the website

Choose the messages that will work best for you

Your onhold package can include everything. Start with a Welcome Message then include an Auto Attendant Message to direct callers straight to the person or department they wish to contact.

You can elect to have your Messages Onhold play for over two minutes or four minutes or longer.

You can opt to have a message that will play when staff are at lunch. Plus an After Hours Message which can be programmed to record a brief message and a request for a call back.

For continuity and quality all messages will be crafted by a team of experienced writers in accordance with your instructions.

You can also pick the Royalty Free Music tracks to use with the messages plus choose the voice artists from Media Group’s professional male and female voices.

By working closely with the experts at Media Group you can create the best possible package with a range of messages designed to impress and assist your callers.

The future is now. Be part of it. Go to www.mediagroup.com.au

When the telephone keeps on ringing

If the company phone lines are all occupied and another caller rings you, what happens? Perhaps the question should be what normally happens to the call? The answer will probably outline how the caller got frustrated hanging on the line, hung up the phone and proceeded to call elsewhere. Hopefully not your competitors.

Another instance is the client or potential customer who telephones the company outside normal working hours. Usually what happens? Yes the telephone keeps on ringing.

On the end of the line the caller hears the ring tone, no Phone Messages just ring tone. Nothing else. No greeting, no apology and no invitation to call back during normal hours. This lack of consideration for customers might be sufficient impetus for callers to take their business elsewhere.

Tell your customers how much you care

During a working day there are times your phones are all going to be occupied. After work hours the phones are unmanned. Individual staff member’s telephones will be left unattended during comfort breaks or at meal times.

So what can a company do to counteract these situations. The answer is simple. Have your company phone system equipped with a package of Phone Messages prepared by Media Group.

The package will include a Greeting Message, an On Hold Program featuring music, as well as product messages and seasonal announcements. There should be an After Hours Message and this may include an invitation to record call back details plus the reason for the call and a request for a call back.

Customers will appreciate your consideration and usually respond favourably.

Sound like you mean business

From the moment you receive a call from a client or potential new customer, you want them to be impressed with your way of doing business. You don’t want them left hanging on the line.

Remember first impressions not only count, they tend to be cemented in memory and will continue to impact on decisions for a long time.

A well written, expertly recorded and professionally spoken telephone message can mean the difference between winning and holding a client or losing an account.

Don’t go leaving callers wallowing in an abyss of mystery. Media Group the business audio specialists, will refine a package of messages to exactly suit your operations. Check it out at www.mediagroup.com.au

Give your business phone the power to impress

If your business phones are still running Messages Onhold like it’s the 1990’s, it’s time you got with the times and brought your system into the 21^st century.

Remember the old days…nothing good about them when it came to being placed onhold. Callers either sat there hanging in silence hoping they hadn’t been cut off. Or worse they got a blast of those ghastly chimes. Enough to drive anyone “ding-aling”.

Today Media Group, the business audio specialists, are on a mission to eradicate all soul destroying, mind-numbing onhold programs.

This eradication also includes getting rid of those “off the shelf” Messages Onhold. You know the type. That’s when all you hear is a series of totally insincere recordings with some boring voice telling you over and over “your call is important”.

If they were serious about treating callers with respect they would update their system and their onhold program to be an interesting and informative experience.

Your telephone Onhold should reduce the number of callers hanging up

Rocket science is not the subject here. Let’s not complicate the issue. The aim is to provide your callers, both new business prospects and existing clients with a program of Messages Onhold that will keep them on the line.

To achieve this, Media Group will work with you to develop messages that are about your business, your products and services. The subjects that are relevant to callers.

The messages will be underscored with background music and spaced with short musical interludes. Callers won’t have time to get fed-up and hang-up.

If you can try before you buy will that help?

You might be in two minds about upgrading your Messages Onhold. You probably realise you can’t live in the past so you do need to update. But you may still need convincing about which onhold package is right for your company.

Media Group understand the dilemma so to help you make up your mind they will outline their range of programs and provide you with a sample FREE onhold message. See the details on the website

Choose the messages that will work best for you

Your onhold package can include everything. Start with a Welcome Message then include an Auto Attendant Message to direct callers straight to the person or department they wish to contact.

You can elect to have your Messages Onhold play for over two minutes or four minutes or longer.

You can opt to have a message that will play when staff are at lunch. Plus an After Hours Message which can be programmed to record a brief message and a request for a call back.

For continuity and quality all messages will be crafted by a team of experienced writers in accordance with your instructions.

You can also pick the Royalty Free Music tracks to use with the messages plus choose the voice artists from Media Group’s professional male and female voices.

By working closely with the experts at Media Group you can create the best possible package with a range of messages designed to impress and assist your callers.

The future is now. Be part of it. Go to www.mediagroup.com.au

What you hear is sadly too often all you get

There is a vast difference between listening to a professional Voice Artist and hearing an amateur who has a good speaking voice. In the world of advertising it can mean the difference between communicating the benefits of a particular brand and failing to convert a potential buyer.

The trained professional Voice Artist understands the finer nuances of reading a script. The amateur may read well, and listening to the live performance you may even think the result is satisfactory.

However when recorded and you hear the playback the amateur’s read will often sound flat and unconvincing. You’ll think something is not quite right. That’s because the professional will add that certain “je ne sais quoi’.

Practice makes perfect

Even the professional Voice Artist may attempt several takes to read a script. One of the most common phrases you’ll hear in a recording studio goes something like “That was good, now do it again”.

The producer might feel the emphasis on a single word needs adjusting. The Voice Artist will read the line a few more times and subtly vary the delivery of that one word without changing anything else. Most amateurs are unable to achieve such a precise change and will tend to alter their delivery with every take.

Putty in the hands of the Studio Producer

When the copywriter penned the script he or she will have had the “feel” of the read in their head. The Studio Producer is responsible for directing the voice talent to deliver the writer’s vision.

The direction might require a warm and friendly read. If the product featured is a medical service the voice will need to have a responsible, caring style. Every script will require interpretation. It’s the Voice Artist who must have the flexibility and the acting skills to satisfy these variations.

Choosing a voice to suit the task

The only way to judge if a Voice Artist is right for your particular project is to listen to their previous work. This is where Media Group, the business audio specialists can provide the service you need.

Media Group have on their books a tremendous assortment of professional male and female voice over talent. On the website you can hear samples of these voices on their previous recordings.

Everything happens online

Without moving more than an index finger you can audition as many voices as you need to. Plus when you have chosen a favourite or two you can ask for a free online quote.

If you are still uncertain about the choice you have made you can request Media Group to prepare a free demo. The only provision is you must be planning to record a script or number of scripts that will run at least 60 seconds in total.

Forward a copy of your script and Media Group will have your preferred talent record an extract. When completed you will receive a link to go online and review the free demo.

Be certain you have the right voice. Go to www.mediagroup.com.au