When the telephone keeps on ringing

If the company phone lines are all occupied and another caller rings you, what happens? Perhaps the question should be what normally happens to the call? The answer will probably outline how the caller got frustrated hanging on the line, hung up the phone and proceeded to call elsewhere. Hopefully not your competitors.

Another instance is the client or potential customer who telephones the company outside normal working hours. Usually what happens? Yes the telephone keeps on ringing.

On the end of the line the caller hears the ring tone, no Phone Messages just ring tone. Nothing else. No greeting, no apology and no invitation to call back during normal hours. This lack of consideration for customers might be sufficient impetus for callers to take their business elsewhere.

Tell your customers how much you care

During a working day there are times your phones are all going to be occupied. After work hours the phones are unmanned. Individual staff member’s telephones will be left unattended during comfort breaks or at meal times.

So what can a company do to counteract these situations. The answer is simple. Have your company phone system equipped with a package of Phone Messages prepared by Media Group.

The package will include a Greeting Message, an On Hold Program featuring music, as well as product messages and seasonal announcements. There should be an After Hours Message and this may include an invitation to record call back details plus the reason for the call and a request for a call back.

Customers will appreciate your consideration and usually respond favourably.

Sound like you mean business

From the moment you receive a call from a client or potential new customer, you want them to be impressed with your way of doing business. You don’t want them left hanging on the line.

Remember first impressions not only count, they tend to be cemented in memory and will continue to impact on decisions for a long time.

A well written, expertly recorded and professionally spoken telephone message can mean the difference between winning and holding a client or losing an account.

Don’t go leaving callers wallowing in an abyss of mystery. Media Group the business audio specialists, will refine a package of messages to exactly suit your operations. Check it out at www.mediagroup.com.au