On Hold Messaging Equipment

EXCELLENT EQUIPMENT FOR ON-HOLD MESSAGING

Putting a callers’ call on hold is inevitable because of the heavy caller traffic. Companies put their callers on hold until there is an agent available to attend the call. However, it can frustrate a caller to the core! Companies can still turn this into a potential opportunity and maintain the happiness quotient of their customers while they are waiting in the queue to get connected with an agent. How? You can incorporate call-on-hold messages or music while your callers are waiting in line.

A CUSTOMIZED ON-HOLD MESSAGE:

When a caller is put on hold, you have the opportunity to inform them with a customized message about your company’s products or services. It is referred to as on-hold marketing. You can advertise your company’s products and services with innovative telephone messages.

At Mediagroup, we provide a complete message on hold messaging equipment. We are specialized in on-hold message systems and full-service, professional message development, and delivery.

SC2000 INSTORE MUSIC PLAYER FOR ON-HOLD MESSAGING AND AUDIOS:

We have in store with us SC2000, which is an advanced in-store audio player. It can be easily connected to PA systems and broadcast quality music and audio ads that run in the background. The SC2000 has an inbuilt Ethernet Port that allows us to schedule your music playlists and audio announcements remotely from our studios. This is done using a broadband internet connection. Also, this hardware comes with content management software that fully controls your in-store music and messaging.

IN-STORE MUSIC PLAYER FEATURES:

We have the following features that come with our in-store music player:

• FTP CONNECTION: The inbuilt Ethernet and Internet connection enables us to update your in-store music easily and messaging content with an FTP Connection.
• AUTO START AFTER POWER LOSS: With the auto-start system, even if your business loses power, then your system will automatically start up and play your in-store music as per the schedule without any human intervention.
• EASY PLUG-IN AND GO: You need to plugin as soon as your system arrives. The scheduled music and audio advertisements will play automatically.
• EASY INSTALLATION: Our systems are easily installed on most overhead PA systems and amplifiers that are meant for your in-store music. You have to connect the Ethernet cable to your Internet FTP to start playing your music and messages automatically.

IT’S FUN TO USE OUR MEDIA EQUIPMENT:

Our on hold messaging equipment is so much fun and easy to use. You have to plug the included audio cable into your phone’s music system jack.

Also, our equipment auto-restart even after the power outage, thereby reducing your worry about the same.

To know more about our products, please visit our website or connect with our team.

CALL WAITING MESSAGES

 AN ENGAGING WAY TO PUT YOUR CUSTOMERS’ CALL ON HOLD

One of the best ways of losing a customer is to put their call on hold till eternity! Customers seeking a resolution for their problem are often upset about their issue, and to add to their agony, companies put their call on hold. It is indeed a risky affair as a company might lose their precious customer. We provide innovative solutions to avoid this situation, i.e., call waiting messages that will engage your customer while their call is put on hold.

Usually, companies play a set ringtone whenever they put a caller on hold. However, we provide the following options to our clients:

• Customized Audio Files: We provide all our clients with audio files to play in place of the ring-back tone. Music will play in place of the standard ring tone whenever a customer is put on hold. You can either choose from the generic music options or get it customized per your specific needs.
• Customized call waiting messages: We also add call waiting messages whenever a customer is routed to the queue. We offer additional routing options through such messages, such as choosing to continue to hold or to be routed to another queue or allowing a customer to leave a voicemail.

Customized call waiting messages will play at specified intervals while the call is diverted to the specific person or is in the queue. Such messages will include:

• Current offers and special schemes, if any,
• Important helpful tips that a customer must know,
• Their position in the queue or line,
• Expected wait time.

We also provide additional options in call waiting messages that include additional routing options for the customers. For instance,

• They can leave a voicemail,
• Continue to hold or route to another queue.

While a caller is on hold, the call waiting message can repeat in a loop.

QUEUE CALL BACK MESSAGES:

The queue call back option is best when the callers are put on the waiting queue as there are no agents available to answer their call. A Queue Callback Message provides the following three options from which customers can select the option which suits them best:

• Continue waiting in the queue,
• Leave a voice mail or
• Request a callback,

WHY CHOOSE US?

Media Group provides customized call waiting messages that are industry-specific. We have a diverse clientele from across sectors throughout Australia.

Please connect without the team to get the best quote per your specific requirements. For more details, please visit our website “www.mediagroup.com.au" or drop a mail.