Put on a happy face

When visitors arrive at your house or your workplace it’s customary to make them feel right at home, find them somewhere to relax in a comfortable seat and most importantly smile!

When the telephone rings the same thing should happen. The caller must be made to feel they are “special” to you and the company. Alright you might have difficulty getting the chair to fit down the phone, but jokes aside, it’s vital you takes steps to let them know how much you appreciate and value their support.

If the receptionist is normally the first company representative a caller encounters then they should be greeted warmly and efficiently and then transferred to the department or person to whom they wish to speak.

If it’s a busy time and the phone remains unanswered after a few rings then you need to have recorded greetings or Welcome Messages programmed into the phone system.

Smell the roses

While it will seem pretty obvious that Welcome Messages should feature on your company phone system, it is amazing the number of companies that completely overlook this aspect of courtesy.

Sure everybody is working flat-out but you never want the term “too busy” to be an excuse for not answering incoming calls. All business calls should be answered in a timely, efficient and polished manner.

So when a member of staff isn’t available to attend to the incoming calls you need the best welcome greeting you can get. That’s where Media Group can help.

Media Group are business audio specialists. Whenever you need sound recordings for radio/TV ads, internet sites, training videos or telephone messages, Media Group can do it all for you better and more cost effectively than anyone else.

Choose your company voice

Do you have a preference for a female or male voice artist to record your telephone audio? Media Group gives to you the choice. At the Media Group home page click on the heading “Voice Overs” to hear samples of the voice artists we have available.

After you decide on the voice over artist(s) you wish to use, experienced copywriters will write your telephone messages according to your instructions. When approved the messages will be recorded. You will be sent a link to download the finished recordings to your company phones.

You’ll soon be smiling. Head to www.mediagroup.com.au