Keeping callers happy on the phone

We have all been subject to those moments where we were left in a limbo world of waiting on the phone line. It can be a lonely place, just holding on wondering…

There is no excuse for a business to treat customers with such disdain. These days business telephone systems are equipped to provide a whole range of functions. Most notable of these is Messages On Hold.

When all your people are busy and the phones are still ringing some callers have to wait in line. Do you plunge them into silence and hope they are still there when you return to their call? Does your phone automatically start generating that mind-numbing computer music?

At times when callers are asked to “stay on the line” you have to ensure they will be happy to do so. That’s when you need a professionally prepared On Hold program that will inform and entertain the caller and keep them from hanging up the phone.

Call in the experts

Media Group, the business audio specialists will provide you with the most effective On Hold program for your business.

The program will feature music tracks that have been selected to have appeal to your customer profile. These tracks will come from the company’s catalogue of Royalty Free Music and so won’t be subject to any annual APRA/AMCOS fees

The Messages On Hold will have the caller involved by highlighting useful information about the company, its products and services. The messages will be short and should be updated regularly to remain relevant.

Media Group has a line-up of professional male and female voice over artists who will record the messages. You can audition these voices online and choose your favourite male or female voice to record your company messages.

Stay up to speed

When you have Media Group provide your On Hold Program of music and messages you can update or replace any message anytime. Plus you can do it all online so it’s fast and convenient.

Media Group will prompt you to include seasonal greetings and special events in your telephone messages. To save you time all messages will be written by the team at Media Group in accordance with your instructions and sent to you for approval prior to recording.

Got the message about On Hold? Find out more at www.mediagroup.com.au