Unlock the power of today's business telephone

Modern commercial telephone systems have an amazing array of features. These facilities permit a company to provide excellent service to incoming calls from both new customers and prospective new clients.

VOIP systems (Voice Over Internet Protocol) are so efficient they add a new level of privacy for incoming calls and greatly reduce the workload on internal staff.

In the past even playing a simple Message Onhold required additional equipment. Today business phones have most functions built-in. They may be re-programmed or updated online.

Reducing incoming caller hang-ups

Correctly used, the features of a new VOIP system will greatly enhance your company image as a well-run, technology savvy organisation. More importantly such a system can help reduce the number of callers who might hang up and go elsewhere. This especially true when they call you after hours or during those extra busy times.

Calls can be greeted with a pre-recorded Welcome Message. This message if well-written and read by a professional voice artist can set the right mood and create a great first impression. As we all know, in business first impressions count.

If you have a number of departments you may install an Auto Attendant message to direct callers to the person or extension they require. For Sales press 1, etc.

However it is the Message Onhold feature that is most effective in keeping a caller on the line.

Placing a caller Onhold is no longer a death sentence

There was a time, not too far back, when asking a caller to “hold the line” was a sure way to chase them off to your competitor.

As time progressed callers became used to the idea and even tolerated the inane computer chimes the systems played. But they continued to hang-up and vanish.

The systems upgraded to classical selections. Then someone suggested adding messages as well. Companies went to the next step of recording a Message Onhold and installing machines to replay the message.

It was usually an apologetic statement about how much the call meant and a vague promise to get back to the caller ASAP.

Finally a better way emerged. At Media Group, the business audio specialists the Message Onhold has been perfected as part of a total package.

Now the caller is informed and entertained with a series of messages containing interesting information about the company and its products or services.

Now callers hold to hear your customised messages

Media Group will provide the most comprehensive package of messages to help keep callers from hanging up. Plus you’ll see lots of ways to exploit the full potential of your telephone system.

Start by discussing your system’s capabilities. See how you can take advantage of expertly written and recorded messages featuring your choice of professional male and female voices.

Discover the power at www.mediagroup.com.au