DIY phone messaging can be a disaster.

We are all so busy these days. You’ll often hear a complaint like “The office is so flat out I haven’t got time to scratch myself”. We’ve all experienced the problem.

The result is more and more businesses are relying heavily on pre-recorded telephone messages and they are a great solution in most cases. For the business they save extra labour costs. For callers they feel the benefit of being attended to promptly and are not left hanging in telephone limbo.

However the temptation to go DIY on recorded telephone messages can open a whole new can of worms!

For a company trying to project a quality image some of the recorded voices and even the scripts they are reading do not make the grade. Play it safe with your company image and always insist on professional answer phone messages.

A quality message gives callers the right impression

Your callers, both existing clients and new business, are accustomed to hearing recorded messages on the telephone. They appreciate the speed and convenience of IVR recordings that steer them directly and confidentially to the person or department to whom they wish to speak.

You are probably familiar with Auto Attendant or IVR formats saying something like “Press 1 for sales, Press 2 for accounts receivable etc etc”.

When a company has closed for the day callers should hear an After Hours’ Message. It should detail the firm’s normal operating times and invite them to leave a number for a call back. In too many cases a poorly written and voiced After Hours’ message can sound more like an after-thought.

There’s every chance a person calling outside normal trading hours will be a potential new customer. You need to be using professional answer phone messages so the caller will feel you are interested in winning their business

Make sure you are sending out the right signals

Don’t pussy-foot around with crappy messages on the company phone system. Enjoy the benefits of working with the best people. Contact Media Group, the business audio specialists at www.mediagroup.com.au

Media Group create telephone messages using experienced writers, production engineers and professional male and female voice over artists. In fact they will even create an original on hold message for you free of charge. Now there’s an offer that sends the right signal.