On Hold Messaging Equipment

EXCELLENT EQUIPMENT FOR ON-HOLD MESSAGING

Putting a callers’ call on hold is inevitable because of the heavy caller traffic. Companies put their callers on hold until there is an agent available to attend the call. However, it can frustrate a caller to the core! Companies can still turn this into a potential opportunity and maintain the happiness quotient of their customers while they are waiting in the queue to get connected with an agent. How? You can incorporate call-on-hold messages or music while your callers are waiting in line.

A CUSTOMIZED ON-HOLD MESSAGE:

When a caller is put on hold, you have the opportunity to inform them with a customized message about your company’s products or services. It is referred to as on-hold marketing. You can advertise your company’s products and services with innovative telephone messages.

At Mediagroup, we provide a complete message on hold messaging equipment. We are specialized in on-hold message systems and full-service, professional message development, and delivery.

SC2000 INSTORE MUSIC PLAYER FOR ON-HOLD MESSAGING AND AUDIOS:

We have in store with us SC2000, which is an advanced in-store audio player. It can be easily connected to PA systems and broadcast quality music and audio ads that run in the background. The SC2000 has an inbuilt Ethernet Port that allows us to schedule your music playlists and audio announcements remotely from our studios. This is done using a broadband internet connection. Also, this hardware comes with content management software that fully controls your in-store music and messaging.

IN-STORE MUSIC PLAYER FEATURES:

We have the following features that come with our in-store music player:

• FTP CONNECTION: The inbuilt Ethernet and Internet connection enables us to update your in-store music easily and messaging content with an FTP Connection.
• AUTO START AFTER POWER LOSS: With the auto-start system, even if your business loses power, then your system will automatically start up and play your in-store music as per the schedule without any human intervention.
• EASY PLUG-IN AND GO: You need to plugin as soon as your system arrives. The scheduled music and audio advertisements will play automatically.
• EASY INSTALLATION: Our systems are easily installed on most overhead PA systems and amplifiers that are meant for your in-store music. You have to connect the Ethernet cable to your Internet FTP to start playing your music and messages automatically.

IT’S FUN TO USE OUR MEDIA EQUIPMENT:

Our on hold messaging equipment is so much fun and easy to use. You have to plug the included audio cable into your phone’s music system jack.

Also, our equipment auto-restart even after the power outage, thereby reducing your worry about the same.

To know more about our products, please visit our website or connect with our team.

CALL WAITING MESSAGES

 AN ENGAGING WAY TO PUT YOUR CUSTOMERS’ CALL ON HOLD

One of the best ways of losing a customer is to put their call on hold till eternity! Customers seeking a resolution for their problem are often upset about their issue, and to add to their agony, companies put their call on hold. It is indeed a risky affair as a company might lose their precious customer. We provide innovative solutions to avoid this situation, i.e., call waiting messages that will engage your customer while their call is put on hold.

Usually, companies play a set ringtone whenever they put a caller on hold. However, we provide the following options to our clients:

• Customized Audio Files: We provide all our clients with audio files to play in place of the ring-back tone. Music will play in place of the standard ring tone whenever a customer is put on hold. You can either choose from the generic music options or get it customized per your specific needs.
• Customized call waiting messages: We also add call waiting messages whenever a customer is routed to the queue. We offer additional routing options through such messages, such as choosing to continue to hold or to be routed to another queue or allowing a customer to leave a voicemail.

Customized call waiting messages will play at specified intervals while the call is diverted to the specific person or is in the queue. Such messages will include:

• Current offers and special schemes, if any,
• Important helpful tips that a customer must know,
• Their position in the queue or line,
• Expected wait time.

We also provide additional options in call waiting messages that include additional routing options for the customers. For instance,

• They can leave a voicemail,
• Continue to hold or route to another queue.

While a caller is on hold, the call waiting message can repeat in a loop.

QUEUE CALL BACK MESSAGES:

The queue call back option is best when the callers are put on the waiting queue as there are no agents available to answer their call. A Queue Callback Message provides the following three options from which customers can select the option which suits them best:

• Continue waiting in the queue,
• Leave a voice mail or
• Request a callback,

WHY CHOOSE US?

Media Group provides customized call waiting messages that are industry-specific. We have a diverse clientele from across sectors throughout Australia.

Please connect without the team to get the best quote per your specific requirements. For more details, please visit our website “www.mediagroup.com.au" or drop a mail.

Concepts of Hold Messages

Being on hold has become a common occurrence –88 per cent of callers preferred on-hold messages over other hold options, and 16-20 per cent completed a purchase due to an on-hold offer.

Don't let a chance to educate and entertain your callers pass you by. You need to know how to create on hold messages that your caller will love to engage callers and reassure them that they are in control. All that is required is the proper script, the correct voice, and routine updates sprinkled with a dash of innovation.

TIPS FOR ON-HOLD MESSAGES

Follow the subsequent points in mind when writing a killer script that your callers will respond to:

• Speak to your audience: When writing a script, it's critical to remember WHO you're speaking to. Is golf more popular with mothers, youngsters, or middle-aged men? With a captive voice, appeal to their interests regarding your business, and they will be far more receptive to listening (and be patient while doing so).

• Time it appropriately: Because you know your business better than anyone else, you're undoubtedly aware of the average hold time for a caller

• Remain current: Because some businesses have seasonal sales and changes, integrating this information in your script as the year advances to ensure that you stay current on the latest and greatest.

• Be natural: Consider how you would like to be addressed. Typically, the first thing that comes to mind is not a robot. Ensure that you read your script aloud and run it by co-workers or acquaintances. If they become bored or disengaged, your callers are likely to do the same.

• Be aware of their path: What is your desired outcome for your caller? Customize your message to them based on what you discover.

• Provide a call back option: If your phone system supports this function and a caller does not have time to wait on hold, provide them with the choice of receiving a call back or leaving a message without impacting their position in line. This can help lessen the stress associated with waiting.

On Hold Messages assist you in avoiding the issue of callers being left "dangling" and possibly hanging up! Additionally, they help you in projecting an image of a profitable and well-run business. A business that genuinely cares about its consumers and handles callers with dignity: at Media Group, each programme of On Hold Messages is custom-designed to entertain and instruct your callers. We create announcements that are meticulously scripted and read by experienced voice artists. The messages tell recipients about your business, its products and services, as well as any ongoing promotions, special events, or sales activities. We then intersperse these messages with instrumental music tracks that are specifically tailored to your client profile.

Best Voice Over Podcasts

 What voice will best project the desired brand image?

Making sure you are using the right voice talent in your advertising and communications is a bit like choosing a new shirt. You need to try before you buy.

Media Group, the audio specialists understand the importance of matching your image with the right voice. That’s why accessing Voice Over Demos should be as easy as going online.

From the comfort of your office, armchair, or favorite café you can begin the audition process to select the perfect voice talent for your next project.  

 
Should the voice be male or female?

On the Media Group website, you’ll find a wide selection of voice samples from professional male and female voice over talent. These samples are grouped by gender and placed in categories like Radio, TV, Corporate, or Telephone.

The choice is further defined by age group and nationality. Plus you’ll find a short description of each particular voice style. For example Male Voice number 10 is described as “mature, strong, corporate” while male number 11 is “young, fresh inviting”. Female talent number 2 is described as “Fresh, retail, bright”.

How much will you need to budget?

After listening to the samples online you’ll be able to narrow your choice to a favorite or two. You can then send an email to ask about the costs and availability of your preferred voice or voice.

Let’s assume you have received a response to your inquiry. The voice talent’s availability meets your production schedule and the cost is within the budget. But what if you still are not 100% sure of your choice?

Requesting Voice Over Demos

Provided you plan to record scripts of a minimum of sixty seconds in length, you can ask Media Group to supply an actual demo. This is a recording of your chosen voice artist reading an extract from your script.
This just has to be the most foolproof way to know you got it right the first time. You can be certain that from the myriad of voices available at Media Group, the voice or voices selected are right for the task.

Start the ball rolling now. Audition samples online. Make a shortlist.  Arrange a free quote and check the availability of your preferred voice talent.

Get the right voice. Head to www.mediagroup.com.au 

On Hold Music for Business

Free gets the gong

Since the beginning of time, three words have proven to be most effective for the advertising copywriter. Those words are new, sale and free.

If I was having a bet I’d say the word “free” is the most effective. All three words are capable of grabbing attention and all three promise or imply reward.

However the word “free” has the added appeal of the universal dream; that of getting something for nothing.

Free does happen

It’s no myth. Here is an example. Let’s assume you’re responsible to organize the new On Hold programme for the business phone system.

The budget isn’t huge but you know the days of Free On Hold Music For Business have long passed. Those days went with the cassette deck. (ask mum)

There was a time when it was common to connect the radio or cd player to the telephone so when callers got placed On Hold they could hear some music.

Of course that practice is not only illegal it was always exposing callers to any bad news on the radio and risqué lyrics in the music selection.

The business had no control over what their callers were hearing when placed on hold.  

It’s risky working the dark side of Free On Hold Music For Business.

Fee Free at last

The logical choice is to do abide by the laws of copyright, but to minimize all outlay. 

At least you can avoid the annual fees. These are the fees imposed by collection agencies operating on behalf of the musicians and publishers who own the intellectual property; the music.

In Australia and New Zealand the fees apply to any business playing music anywhere throughout their operations. This is incudes telephone audio.

To qualify for the fee exemption the music tracks used in your on hold programme should be chosen from a library of Royalty Free Music like the one at Media Group, the business audio specialists. www.mediagroup.com.au 

Compare The Best On Hold Messaging Service of 2021

When I was first permitted to use the telephone it was still connected by wire. I think we called it a phone cord. The technicians referred to it as a cable inside the premises and outside it was a phone line.

Hence the origin of the expression “hold the line”. This always conjures up images of folks all over AU grabbing onto their cords and hanging-on tightly to stay connected. 

AFTER THE BEEP

Then came the advent of the answering machine. I remember the phrase “leave your message after the tone” as being the one sure way to leave my Mum speechless.

From those elementary days of “beeps” and awkwardness, we turn to the important business subject of On Hold Messaging.

Ask yourself where would the business world be without the telephone? It’s unthinkable and a bit scary. 

A NEW ERA IN BUSINESS

It was August 15, 1877, when inventor Alexander Graham Bell called to his colleague in the next room “Mr. Watson come here. I want to see you".

Suddenly the world changed. The telephone had arrived and done business took a huge leap into modernity.

Today in this all-convenient digital world the business telephone is able to interact with callers using no human intervention. You’ve been there “Press 1 for accounts...”

But there are times when “all lines are busy”. I’m sure you’re familiar with the phrase. It comes just before you decide to hang up or to stay on the line as requested.

GET THE MESSAGE

The choice between hanging-up and holding-on usually comes down to the quality of the On Hold Messaging.

Music alone will delay the hang-up but only marginally better than dead silence or those horrible chimes.

Callers need to be entertained if you want them to acquiesce to a request to hold the line. One way to do this is by providing relevant information about the company and its products/services.

A program of music and messages that’s been well scripted, properly recorded, and spoken by a professional voice actor is the best way to reduce the number of callers who hang-up.

At Media Group Au we can demonstrate how to improve you're On Hold Messaging. We will even write and record a free sample message and send it to you online.

Voice Over Marketplace to Hire Voice Actors

Given the growing number of inexperienced people entering the voice business these days, it’s a real challenge to Hire Freelance Voiceover Actors.

Not too long back recording a voice to broadcast standard required a considerable investment in studio equipment.

Enter the digital age. Now for a few thousand dollars every man and his canine companion can set up a recording facility just about anywhere.

When you need to Hire Freelance Voiceover Actors you’re likely to spend more time sifting through the amateur ranks sorting the sheep from more sheep.

 

WILL WE GET RAMMED ANYWAY?

There is only one sure way to decide if a voice over artist is right for the job. You have to hear the voice in action.

Media Group, the business audio specialists, know how things work. So hiring the best professional voice artist for any project requires an audition. No sweat.

Just as the digital age made recording more accessible, now you can do all your voice over auditions online.

A few mouse clicks or screen taps on the Media Group website will reveal access to sample recordings from a fantastic range of professional voices.

Note the operative word here is “professional”. You can Hire Freelance Voiceover Actors from just about anywhere, but when the going gets going you might be sorry you left out the “pro” bit in your search.

 

ONE STEP PAST THE AUDITION

When you have arrived at the Media Group website click on the microphone symbol next to the heading Voice Overs.

You’ll be presented with a range of choices. Do you want a voice for TV, radio, a corporate video, or an e-learning project? Do you prefer a male or female voice artist? What age group? From which country?

All the voice over artists for hire have been categorized to assist your search. You will also see a short description of the voice’s character like “smooth, mature corporate” or “lively, vibrant retail” etc.

When you have narrowed the choice by listening to some sample reads, you can ask for a Free Online Quote.